SMS Medical
SMS Collect

New drug test order

Only after the provider has ordered the test in the chart. New here? Open the .

1Patient
Copy everything exactly as the face sheet prints it. Results match in Ethizo by name and DOB.
Primary insurance
Secondary insurance
Pick from the approved list. Not there? Type the full name from the card and tap "Use as typed". The lab attaches the right payer. Attach the face sheet so they have the details.
2Test ordered in the note
3Provider and diagnosis
Diagnosis codes
Change only if the note says something different.
4Prescribed meds on the med list
Pick every one listed. The lab compares results against these, and confirms them on the screen + confirm test.
5Add documents (optional)
Face sheetDrop or tap
Med listDrop or tap
Provider noteDrop or tap
PDFs saved from Ethizo are best. They attach to the Dendi order.
6Collection and confirm

Today

0
Orders created
0
Urine
0
Oral
Specimens
Close day by 3:45 PM, courier at 4:00

Order tracker

Collected → Received in Dendi → Testing at Ford → Resulted. Updates on its own from Dendi and UPS.

Orders, last 3 weeks
Resulted: open the patient in the EHR and confirm the result is in their chart. "Not there" means it landed as unsolicited. Ask the front desk to attach it, then tap Fixed. Anything not fixed in 2 days goes to Taran.

Ship to Ford

End of day. Enter the UPS tracking number, check every specimen going in the bag, and the app builds the manifest in Dendi.

1UPS tracking number
On the UPS label. Starts with 1Z, 18 characters. Scan it or type it.
2Specimens in the bag
Recent bags

Collector guide

Everything you need for drug testing at SMS Medical clinic sites, in the order you'll use it.

The one rule No provider note, no test.

Collect only after the provider has ordered the test in today's chart note. The note is the order. You never decide who gets tested or which test.

Your day Urine Oral Self-collect Labels Using the app End of day Tracker FAQ Who to call
Your day at Orland ParkTue, Thu, Fri pain clinic · 8:00 AM to 4:00 PM
WhenWhat you do
8:00 AMResults check: confirm yesterday's results are in each patient's Ethizo chart.
Before clinicStock check: cups, Quantisal kits, labels, gloves, specimen bags.
During clinicFor each patient the provider sends you: check the note, collect, label, create the order.
DowntimeFix anything open: unsolicited results, missing documents, staff questions.
3:45 PMClose day: specimens in the bag must equal orders created.
4:00 PMCourier pickup.
WednesdaysNo pain clinic. Check the schedule for blood draws instead.
Collect a urine specimenAbout 5 minutes · not observed
  1. Check the note.Today's provider note in Ethizo says urine drug screen.
  2. Get ready.Wash your hands, put on gloves, and take a new sealed cup.
  3. Confirm the patient.Ask them to say their full name and date of birth. Match it to the face sheet. Don't read it to them.
  4. Prepare the patient.Bags and coats stay outside the restroom. Ask them to wash their hands with water only.
  5. Explain."Fill the cup to at least the line. Don't touch the inside of the cup or lid. Close it tight and hand it back to me."
  6. Check the cup right away.Lid tight, no leaks. Filled to the line. Feels warm through the cup. Normal color, no smell of bleach or soap.
  7. Label it in front of the patient.See Labels below.
  8. Create the order in the app, then bag the cup. Remove gloves and wash hands.
If something looks wrongCold, too little, odd color or smell: don't throw it away. Tell the provider and add a note in the order. The provider decides whether to recollect.
Collect an oral fluid specimen (Quantisal)2 to 10 minutes · you stay with the patient
  1. Check the note.Today's provider note says oral fluid drug screen.
  2. Check the kit.Package sealed and not past its expiration date.
  3. Confirm the patient.Full name and date of birth, said by the patient, matched to the face sheet.
  4. Ask about the last 10 minutes.Nothing to eat, drink, chew or smoke. If they did, have them rinse with water and wait 10 minutes.
  5. Gloves on, open the pouch.Hand the patient the collector by the handle. Neither of you touches the pad.
  6. Pad under the tongue.Mouth closed, head tipped slightly down. No chewing, talking or sucking on the pad.
  7. Start a 10-minute timer.Done when the window on the handle turns completely blue. Don't stop at the first hint of blue.
  8. Into the tube.Hold the tube upright, uncap it, put the pad in, and snap the cap down hard until it's flush.
  9. Label it in front of the patient, create the order, bag it. Gloves off, wash hands.
Not blue after 10 minutesThrow that collector away. Give the patient water, wait 10 minutes, and start again with a new kit.
NeverLet the liquid in the tube touch the patient's mouth. It's a preservative.
Oral self-collect (Oak Brook, Rush Copley)The patient collects, you watch the whole time
  1. Check the order.Today's provider note orders an oral fluid drug test.
  2. Confirm the patient.Full name and date of birth, said by the patient, matched to the face sheet.
  3. 10-minute rule.Nothing to eat, drink, chew or smoke in the last 10 minutes. If they did, have them rinse with water and wait 10 minutes.
  4. Hand over the kit.Check it's sealed and not expired. Show the patient how to hold the collector by the handle, never the pad.
  5. Pad under the tongue.Mouth closed, head tipped slightly down. Stay and watch until it's done.
  6. Wait for blue.Start a 10-minute timer. Done when the window on the handle is completely blue. Not blue at 10 minutes: water, wait 10 minutes, new kit.
  7. You put it in the tube.Gloves on. Pad into the tube, cap snapped down until it's flush.
  8. Label it in front of the patient, then create the order in SMS Collect. You're recorded as the person who observed it.
Never leave the patient alone with the collectorAn unobserved specimen can't be trusted. If you had to step away, start over with a new kit.
Label every specimenIn pen, in front of the patient
KOWALSKI, LINDA
DOB 03/14/1968
11/11/2026 10:42 AM · AB
SM26-0051207

Last name and first name, date of birth, date and time collected, your initials (AB above), and the order number the app gives you.

An unlabeled or mislabeled specimen gets rejectedThe patient then has to come back. Relabel before it leaves your hand, never after.
Create the order in the appAbout 1 minute per patient
  1. Sign in.SMS staff use their @smsmedical.net Google account and pick the site at the top. Clinic staff use the email SMS Medical approved. Your name is recorded on every order you create, so never share a signed-in device.
  2. Patient.Type the last name and tap the patient. New patient: copy name, DOB, sex and insurance exactly as the face sheet prints them. You type the DOB twice.
  3. Test.At Orland Park, Urine screen + confirm is picked for you: the lab runs the 12-panel screen and confirms only the prescribed drugs you tap in step 4. The screen catches anything else. Oral has no screen, so it confirms a class panel the app picks from the meds you tap: Panel 1 (opioids), Panel 2 (adds nerve-pain drugs and muscle relaxants) or Panel 3 (adds sedatives). At least one tested med must be picked. Oral-only sites have it picked for you.
  4. Provider and diagnosis.Each site's usual provider and G89.29 are filled in. If you pick an opioid, Z79.891 is added for you. Change these only if the note says something different.
  5. Prescribed meds.Tap every one on today's med list. These are what the lab confirms, so a missed med means a missed confirmation. None? Tap "None of these on the list".
  6. Documents (optional).Drop in the face sheet, med list or note saved as PDFs from Ethizo.
  7. Confirm.Tick the box that the provider's note orders this test, then tap Create order.
  8. Write the order number on the label.
Why the meds matterThe lab compares results to the meds you pick. Miss one, and the report can flag a prescribed drug as not prescribed.
End of day3:45 PM · 10 minutes
  1. Open Today in the app. It shows every order created today at this clinic, by any collector.
  2. Count the specimens in the bag and type the number in Close day.
  3. Counts must match.If not, find the missing order or specimen before the courier arrives.
  4. Seal the bag for the 4:00 PM pickup.
Order tracker and results check8:00 AM · 15 minutes
  1. Open Tracker and tap Resulted. Every order moves on its own: Collected, Received in Dendi, Testing at Ford (once UPS delivers the bag), Resulted.
  2. Open each patient in Ethizo and look for the result in their chart.
  3. Tap In chart or Not there.
  4. Not there means it landed as unsolicited. Ask the front desk to attach it to the patient, then tap Fixed. You don't attach it yourself.
  5. Still not fixed after 2 days: tell Taran.
  6. Made an order by mistake? In the Tracker, tap Archive on it and give the reason. This works until the specimen is shipped to Ford.
  7. Orange flags in the Tracker mean something is stuck: not received in Dendi, not shipped, not delivered in 2 days, or waiting on Ford 5+ days. Tell the lab.
End of day: ship to FordLab staff · before the UPS pickup
  1. Open Ship and scan or type the UPS tracking number from the label (starts with 1Z).
  2. Check every specimen that is physically in the bag. Count them against the checks.
  3. Tap Create manifest in Dendi. The app creates the Ford sendout with the tracking number.
  4. Print the manifest and put it in the bag.
  5. When UPS shows the bag delivered, those orders move to Testing by themselves.
FAQWhat new collectors ask most
The provider told me to test, but the note isn't in Ethizo yet.

Wait. Ask the provider to finish the note first. The note is the order, and it should be there before you collect.

The note says urine but the patient can't go.

Offer water and give them time. Switching to oral is a different test, so the provider has to change the note first. Never switch on your own.

Do I watch the patient urinate?

No. This is clinical testing, not DOT testing. Only watch if the provider specifically asks.

The patient refuses the test.

Don't push. Tell the provider. Don't create an order.

The patient says they take a medication that isn't on the med list.

Don't add it yourself. Tell the provider so the clinic can update the med list in Ethizo, then pick meds from the updated list.

I'm not sure if a medication is controlled.

Type it in the meds search. Each one shows its schedule (C-II to C-V). If it isn't in the list, pick the closest controlled ones that are, and call the lab.

The app says this patient already has an order today.

Don't create a second one unless the provider ordered another test. A duplicate can mean a double bill.

I made a mistake after creating the order.

Don't create a new order to fix it. Call the lab at (708) 424-9405 and ask for Hareem. She corrects it in Dendi.

The urine cup feels cold or the urine looks like water.

Keep it. Tell the provider and add a note in the order. The provider decides whether to recollect.

The Quantisal window never turned blue.

After 10 minutes, throw that kit away, give water, wait 10 minutes, and use a new kit.

Someone else is covering the clinic today. Can they use my login?

No. Everyone signs in with their own account. The name on the order must be the person who collected or observed the specimen.

I work at the clinic, not SMS Medical. How do I sign in?

SMS Medical approves your clinic email for your site. Sign in with that Google account. You only see your own site.

The app says my collector profile isn't linked.

Orders still go through, but your name won't show as the collector in Dendi. Tell the lab so they can link your account. It's a one-time fix.

Can I use my own phone for the app or photos?

No. Use only the company phone, tablet or computer. Patient information never goes on a personal device, in a text, or in email.

Can I place or change an order in Ethizo?

No. Ethizo is the clinic's system. You read notes, face sheets and med lists there, and that's all.

The courier didn't come by 4:15 PM.

Call the lab at (708) 424-9405. Keep the bag sealed and with you until it's picked up.

I'm running low on cups or Quantisal kits.

Tell Taran as soon as you're down to one week of supplies.

What do G89.29 and Z79.891 mean?

G89.29 is chronic pain. Z79.891 is long-term use of opioid pain medicine. They tell the insurance why the test was needed. Use what the provider's note says.

Who to callLab: (708) 424-9405
ForWho
Schedule, clinic issues, anything unresolvedTaran Khaira, Director of Business Development
Order fixes, labels, rejected specimensHareem Zehra, accessioning lead · (708) 424-9405
Test or result questionsMuad, Lab Manager · (708) 424-9405